Shipping Policy

Last updated: August 24, 2026

FoldScoot offers free standard shipping on eligible mobility scooter orders to all countries and regions currently available at checkout.

Available destinations may depend on the selected product, delivery address, postal code and carrier service. The shipping options and estimated delivery window displayed at checkout for your delivery address are the terms that apply to your order.

Please review this Shipping Policy before placing an order.

1. Shipping destinations

We currently deliver to eligible addresses in the countries and regions displayed in the country selector and at checkout.

Available destinations may change as carrier coverage and product availability change.

Delivery availability may depend on:

  • The selected product

  • The delivery country or region

  • The delivery address and postal code

  • Carrier coverage

  • Local delivery restrictions

  • Battery transportation requirements

If no shipping option is available for an address at checkout, we are currently unable to accept an order for delivery to that address.

2. Free standard shipping

Standard shipping is free for all eligible FoldScoot mobility scooter orders delivered to countries and regions currently supported at checkout.

FoldScoot will not add an undisclosed standard shipping charge after an order has been placed.

Optional expedited delivery, remote-area services or other optional delivery services may involve an additional charge where available. Any such charge will be displayed before payment and will not be added without the customer’s agreement.

3. United States shipping

Standard shipping is free for all eligible FoldScoot mobility scooter orders delivered within the United States.

Estimated United States delivery time

Estimated delivery is generally 8–20 business days in total, including order processing and carrier transit time.

If checkout displays a more specific delivery estimate for your address or product, the estimate displayed at checkout applies.

4. United Kingdom shipping

Standard shipping is free for all eligible FoldScoot mobility scooter orders delivered to supported addresses in the United Kingdom.

Delivery availability may depend on the selected product, delivery address, postal code and available carrier service.

Estimated United Kingdom delivery time

Estimated delivery is generally 8–20 business days in total, including order processing and carrier transit time.

If checkout displays a more specific delivery estimate for your address or product, the estimate displayed at checkout applies.

5. Other supported destinations

Standard shipping is free for eligible FoldScoot mobility scooter orders delivered to other countries and regions currently available at checkout.

Delivery times may vary according to the destination, product, carrier service, customs processing and local delivery conditions.

The delivery estimate displayed at checkout for the selected address and product applies to the order. If no shipping option is displayed, we are currently unable to deliver that order to the selected address.

6. Order processing

Orders are processed Monday through Friday, excluding public holidays.

Processing begins after payment has been confirmed and any necessary order, payment or address verification has been completed.

Orders containing multiple products may be shipped in separate packages. Separate tracking information may be provided for each shipment.

7. Order cut-off time

Our order cut-off time is 2:00 PM Hong Kong Time (GMT+8) on business days.

Orders placed after the cut-off time, on weekends or on public holidays begin processing on the next business day.

The cut-off time does not guarantee same-day dispatch.

8. Delivery estimates

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

Delivery may be delayed by circumstances including:

  • Severe weather

  • Carrier disruptions

  • Public holidays

  • Remote delivery addresses

  • Customs processing

  • Incorrect or incomplete addresses

  • Unusually high order volumes

  • Battery transportation requirements

  • Events outside our reasonable control

If we become aware that an order cannot be shipped within the stated or agreed timeframe, we will contact the customer and provide the available options. These may include accepting a revised delivery date or cancelling the affected order for a refund, as required by applicable law.

9. Shipping confirmation and tracking

When your order ships, we will send a shipping confirmation email containing available tracking information, including:

  • The tracking number

  • The shipping carrier

  • A tracking link

Tracking information may take up to 72 hours after dispatch to become active.

Customers are responsible for monitoring tracking updates and responding to reasonable carrier requests concerning delivery.

10. Taxes, duties and customs charges

Any taxes collected by FoldScoot will be shown at checkout before payment.

Customers in the United Kingdom will not be charged additional VAT upon delivery.

For other destinations, customs duties, import taxes, brokerage fees or carrier charges may apply depending on local laws and import requirements. Unless checkout expressly states that these charges are included, the customer may be responsible for charges imposed by the destination country, customs authority or carrier.

These charges are separate from FoldScoot’s free standard shipping offer and are not additional shipping fees charged by FoldScoot.

11. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, telephone number and contact email when placing an order.

Please contact support@foldscoot.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after processing has begun or after the order has shipped.

Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

We are not responsible for a delivery failure caused by incorrect information supplied by the customer, but we will make reasonable efforts to assist with the carrier.

12. Order changes and cancellations

Contact support@foldscoot.com as soon as possible to request an order change or cancellation.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.

United States orders

A United States order cancelled before shipment may be subject to a 10% processing fee if order processing has already begun.

Once an order has shipped, it cannot be cancelled and must be handled under our Returns & Exchanges Policy.

United Kingdom orders

No fixed cancellation fee will be charged where a United Kingdom customer validly exercises a statutory cancellation right.

Once an order has shipped, the customer may be responsible for the direct cost of returning a non-defective product, as explained in our Returns & Exchanges Policy.

Nothing in this section limits mandatory United Kingdom consumer rights.

Orders to other supported destinations

Cancellation rights and any applicable costs for orders delivered to other supported destinations are governed by our Returns & Exchanges Policy and any mandatory consumer rights that apply in the customer’s location.

Once an order has shipped, it must generally be handled as a return rather than a pre-shipment cancellation.

13. Refused deliveries

Refusing delivery because of a change of mind does not automatically qualify an order for a full refund.

United States

For a non-defective shipment refused by a United States customer, the following may be deducted from the refund:

  • Actual outbound shipping costs incurred by FoldScoot

  • Return shipping costs

  • A 20% restocking fee calculated from the product price

Although standard delivery may have been offered to the customer free of charge, FoldScoot may still incur an actual outbound shipping cost.

United Kingdom

United Kingdom customers may be responsible for the direct cost of returning a non-defective shipment.

Any deduction for reduced product value will be based on the condition of the returned product and made only to the extent permitted by applicable law.

Other supported destinations

For a non-defective shipment refused by a customer in another supported destination, actual outbound shipping costs, return shipping costs and other carrier charges may be deducted from the refund where permitted by applicable law and our Returns & Exchanges Policy.

14. Undeliverable shipments

A shipment may be returned to us because of:

  • An incorrect or incomplete address

  • Repeated missed delivery attempts

  • Failure to respond to the carrier

  • Refusal to pay applicable import charges

  • Refusal of delivery

  • Local delivery restrictions

Where permitted by law, actual outbound shipping costs, return shipping costs, customs charges, storage charges or other carrier fees may be deducted from the refund.

If the customer requests reshipment, any additional shipping charge must be paid before the order is sent again.

15. Damaged, incorrect or incomplete shipments

Please inspect your shipment promptly after delivery.

If the package or product arrives damaged, contains the wrong product or is missing an item, contact support@foldscoot.com as soon as possible.

Reports made within 3 calendar days after delivery help us submit carrier claims and investigate the issue efficiently. This reporting request does not remove statutory rights that cannot legally be excluded.

Please provide:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of the shipping label

  • Photographs or video showing the damage or problem

  • A description of any missing item

After reviewing the information, we may provide replacement parts, resend missing items, arrange a repair or exchange, provide a prepaid return label or issue an appropriate refund.

Customers will not be charged a restocking fee for a confirmed damaged, defective, incorrect or incomplete product caused by FoldScoot or the shipping carrier.

16. Lost or delayed shipments

If tracking information shows no movement for an extended period or indicates that a shipment may be lost, contact support@foldscoot.com.

We will work with the carrier to investigate the shipment. Carrier investigations may require additional processing time.

If a shipment is confirmed lost before delivery, FoldScoot will provide an appropriate replacement or refund.

FoldScoot is not responsible for delays caused by circumstances outside our reasonable control, but we will make reasonable efforts to assist customers and comply with applicable delivery and refund requirements.

17. Products shipped separately

Products, accessories, gifts or replacement parts in the same order may be shipped separately.

Receiving only part of an order does not necessarily mean that another item is missing. Please review all tracking numbers included in your shipping confirmation.

Contact us if all tracking numbers show delivery but part of the order has not arrived.

18. Return shipping

Shipping a product back to FoldScoot is governed by our Returns & Exchanges Policy:

https://foldscoot.com/pages/returns-exchanges

For non-defective or change-of-mind returns:

  • United States customers are responsible for return shipping and the applicable 20% restocking fee.

  • United Kingdom customers are responsible for the direct return shipping cost, subject to applicable consumer law.

  • Customers in other supported destinations may be responsible for direct return shipping costs, subject to our Returns & Exchanges Policy and applicable consumer law.

For confirmed defective, damaged, incorrect or incomplete products, FoldScoot will provide or reimburse reasonable return shipping costs where applicable.

Do not return a mobility scooter or battery without authorization and shipping instructions.

19. Contact information

For questions about shipping, tracking, delivery, damage or an order cancellation, contact:

HONG KONG XIAOJINGLING LIMITED
Trading as: FoldScoot
Email: support@foldscoot.com
Telephone: +1 (314) 229-4080
Business address: Room P11, Flat 2C, 2/F, Hung To Centre, 94–96 How Ming Street, Kwun Tong, Kowloon, Hong Kong
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

We normally respond within one business day.

Please do not return products to the business address above unless our customer service team confirms it as the authorized return location.