Warranty Policy

FoldScoot 1-Year Limited Warranty Policy

Last updated: July 20, 2026

FoldScoot stands behind the quality of its products. This Limited Warranty explains the warranty coverage available for eligible FoldScoot products purchased directly from foldscoot.com.

This warranty is separate from our Returns & Exchanges Policy. The return period for eligible change-of-mind returns is 14 calendar days after delivery. This warranty applies to eligible manufacturing defects discovered during the warranty period.

1. Warranty Provider

This Limited Warranty is provided by:

HONG KONG XIAOJINGLING LIMITED
Trading as: FoldScoot
Address: Room P11, Flat 2C, 2/F, Hung To Centre, 94–96 How Ming Street, Kwun Tong, Kowloon, Hong Kong
Email: support@foldscoot.com
Telephone: +1 702 289 2096

2. Warranty Period

Eligible FoldScoot mobility scooters are covered by a one-year limited warranty beginning on the date the product is delivered to the original purchaser.

The warranty applies only to products purchased directly from foldscoot.com, unless FoldScoot confirms otherwise in writing.

A replacement product or replacement part does not restart the original warranty period. A repaired or replaced part will be covered for the remainder of the original warranty period or 90 days from the date of replacement, whichever is longer.

3. Who Is Covered

This warranty applies to the original retail purchaser of the product.

Proof of purchase, such as a valid FoldScoot order number, may be required before a warranty claim can be approved.

The warranty is not transferable unless applicable law requires otherwise.

4. What Is Covered

During the warranty period, FoldScoot will provide warranty support for defects in materials or workmanship that occur under normal personal use and in accordance with the product manual.

Eligible covered components may include:

  • Scooter frame and structural components

  • Motor and drive system

  • Electronic controller

  • Display and operating controls

  • Wiring and electrical components

  • Battery and battery management system

  • Charger

  • Folding and locking mechanisms

  • Factory-installed mechanical components

Battery coverage applies to manufacturing defects. Gradual reduction in battery capacity caused by normal use, age, charging cycles, temperature, or storage conditions is not considered a manufacturing defect.

All warranty claims are subject to inspection, technical assessment, and confirmation by FoldScoot.

5. Warranty Remedies

When FoldScoot confirms that a product has a defect covered by this warranty, FoldScoot may, at its discretion and as permitted by applicable law:

  1. Provide troubleshooting or adjustment instructions;

  2. Send an eligible replacement part;

  3. Repair the affected component;

  4. Replace the product with the same model or a comparable model; or

  5. Provide another remedy required by applicable consumer law.

Replacement products or parts may be new or professionally refurbished and will provide functionality equivalent to the original component.

If the original product or component is no longer available, FoldScoot may provide a comparable replacement with similar specifications and value.

6. Shipping for Approved Warranty Claims

For an approved warranty claim, FoldScoot will provide instructions explaining the appropriate resolution and whether a part or complete product must be returned.

FoldScoot will cover reasonable standard shipping costs for approved replacement parts and authorized warranty returns within the product’s original country of delivery.

The following costs are not covered unless required by applicable law:

  • Expedited shipping requested by the customer

  • International freight forwarding

  • Shipping to a country different from the original delivery country

  • Additional packaging services

  • Unapproved shipping or return costs

  • Missed delivery, storage, redelivery, or address-correction charges caused by the customer

Do not return a product or component without written authorization from FoldScoot. Products sent without authorization may be refused or returned to the sender.

The company’s business address is not automatically an authorized warranty return address.

7. What Is Not Covered

This Limited Warranty does not cover damage, failure, deterioration, or loss caused by:

  • Normal wear and tear

  • Accidents, impacts, collisions, drops, or improper transportation

  • Misuse, abuse, neglect, or operation contrary to the product manual

  • Exceeding the stated maximum weight capacity

  • Improper assembly, maintenance, storage, or charging

  • Water immersion, flooding, excessive moisture, fire, extreme heat, or freezing conditions

  • Sand, salt, corrosion, chemicals, or environmental exposure

  • Use with an incompatible charger, battery, accessory, or power supply

  • Unauthorized modification of the product or electrical system

  • Damage caused by an improperly performed repair or modification

  • Commercial, rental, institutional, or fleet use, unless approved by FoldScoot in writing

  • Use in competitions, stunts, or off-road conditions for which the product was not designed

  • Theft, loss, vandalism, or intentional damage

  • Damage occurring after the product has been resold or transferred

  • Failure to follow safety warnings or maintenance instructions

  • Continued use after a fault or safety issue becomes apparent

Using a third-party repair service or third-party component does not automatically cancel this warranty. However, this warranty does not cover damage caused by an incompatible component, unauthorized modification, or improperly performed repair.

8. Wear Items and Cosmetic Conditions

Components that naturally wear during normal use are not covered for ordinary deterioration.

These may include:

  • Tires and inner tubes

  • Brake pads and brake adjustment

  • Seat coverings and cushioning

  • Armrest pads

  • Handlebar grips

  • Baskets and storage accessories

  • Plastic trim and decorative panels

  • Paint, finishes, decals, and cosmetic surfaces

  • Fuses and other routine maintenance items

A manufacturing defect affecting one of these items may still be covered if it is reported promptly and confirmed by FoldScoot.

Minor scratches, marks, color variations, or cosmetic changes that do not affect the safe and normal operation of the product are not covered unless they were present at delivery and reported promptly.

9. Battery Limitations

Rechargeable batteries are affected by age, use, charging cycles, temperature, weight, terrain, speed, and storage conditions.

The following are not normally considered battery manufacturing defects:

  • Gradual capacity reduction

  • Reduced range caused by cold weather

  • Reduced range caused by hills, heavy loads, frequent stops, or high-speed use

  • Damage caused by using an incompatible charger

  • Damage caused by overcharging, deep discharge, prolonged non-use, or improper storage

  • Damage caused by water, impact, heat, or tampering

Advertised range figures are estimates based on test conditions. Actual range may vary and is not guaranteed.

10. How to Submit a Warranty Claim

To request warranty support, email:

support@foldscoot.com

Please include:

  • Your full name

  • FoldScoot order number

  • Product name and model

  • Product serial number, if available

  • Delivery date

  • A clear description of the problem

  • Clear photographs showing the product and affected area

  • A short video demonstrating the problem, when reasonably possible

  • Your current shipping address and contact telephone number

FoldScoot may request additional photographs, videos, troubleshooting steps, diagnostic information, or component testing before approving a claim.

Customers must provide reasonable cooperation during the assessment process. Failure to provide the requested information may prevent FoldScoot from confirming whether the issue is covered.

11. Safety-Related Issues

Stop using the product immediately if you notice:

  • Smoke, sparks, overheating, or a burning smell

  • Battery swelling, leaking, cracking, or unusual heat

  • Sudden loss of braking or steering control

  • Structural cracking or instability

  • Exposed or damaged electrical wiring

  • Any condition that could create a risk of injury or property damage

Disconnect the charger when it is safe to do so and contact FoldScoot for assistance. Do not open, puncture, crush, modify, or attempt to repair a lithium battery.

12. Items Damaged During Delivery

Visible shipping damage should be reported to FoldScoot as soon as reasonably possible after delivery.

Please retain:

  • The original shipping carton

  • Internal packaging materials

  • Shipping labels

  • Photographs of the packaging

  • Photographs or videos of the product damage

Shipping damage reported after the packaging has been discarded may be more difficult to verify.

A product that arrives damaged, incomplete, or materially different from the item ordered may also be protected by applicable consumer law and our Returns & Exchanges Policy.

13. Returns Are Separate From Warranty Claims

This warranty is separate from the return window and does not extend the 14-day return period.

Eligible change-of-mind return requests must be submitted within 14 calendar days after delivery and are governed by our Returns & Exchanges Policy.

A warranty claim concerns a product defect during the warranty period. A return request concerns cancellation or return of an eligible purchase within the applicable return period.

14. Unauthorized Returns and Repairs

Customers must contact FoldScoot before returning a product or arranging a repair for which reimbursement is requested.

FoldScoot is not responsible for:

  • Repairs performed without prior approval

  • Replacement parts purchased without prior approval

  • Labor charges that were not approved in writing

  • Products sent to an incorrect address

  • Products damaged because of inadequate return packaging

Nothing in this section limits rights that cannot legally be limited.

15. Limitation of Liability

To the maximum extent permitted by applicable law, FoldScoot will not be liable under this Limited Warranty for indirect, incidental, special, punitive, or consequential losses, including loss of use, loss of income, missed appointments, transportation expenses, accommodation expenses, or damage to other property.

Some jurisdictions do not allow certain exclusions or limitations of liability, so some of these limitations may not apply to you.

FoldScoot’s responsibility under this warranty will not be limited where such limitation is prohibited by applicable law.

16. Statutory Consumer Rights

This Limited Warranty gives you specific contractual rights. You may also have additional rights under the consumer laws of the country, state, province, or territory where you live.

This warranty does not exclude, restrict, replace, or reduce any legal rights or remedies that cannot lawfully be excluded or limited.

For customers in the United Kingdom, this warranty is provided in addition to rights available under the Consumer Rights Act 2015, including applicable rights relating to goods that are not of satisfactory quality, fit for purpose, or as described.

For customers in the United States, applicable state and federal consumer protection and warranty laws may provide additional rights.

17. Changes to This Warranty

The warranty terms applicable to an order are the terms published or otherwise provided at the time the order is placed.

FoldScoot may update this policy for future purchases. An update will not reduce the warranty coverage already provided for a completed purchase unless permitted by applicable law.

18. Contact FoldScoot

For warranty assistance, contact:

FoldScoot Customer Support
Email: support@foldscoot.com
Telephone: +1 702 289 2096
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

Please do not send a product to our business address or any other address until FoldScoot provides written return authorization and the correct return instructions.