Shipping policy

Last updated: July 20, 2026

FoldScoot ships eligible products to customers in the United States and the United Kingdom.

The shipping options, charges, and estimated delivery window displayed at checkout for your delivery address are the terms that apply to your order.

Please review this Shipping Policy before placing an order.

1. Shipping destinations

We currently advertise delivery to eligible addresses in:

The United States
The United Kingdom

Delivery availability may depend on the product, delivery address, postal code, and carrier service.

If no shipping option is available for an address at checkout, we are currently unable to accept an order for delivery to that address.

2. United States shipping

Standard shipping is free for eligible orders delivered within the contiguous United States.

Orders to Alaska and Hawaii may have limited availability or additional shipping charges. Any available option and applicable charge will be displayed at checkout before payment.

We will not add an undisclosed shipping charge after an order has been placed.

Estimated United States delivery time

Estimated delivery is generally 4–10 business days in total, including order processing and carrier transit time.

If checkout displays a more specific delivery estimate for your address or product, the estimate displayed at checkout applies.

3. United Kingdom shipping

We ship eligible products to customers in the United Kingdom.

Shipping charges depend on the product, order value, delivery address, and available shipping service.

Any applicable shipping charge or free-shipping qualification will be displayed at checkout before payment.

Estimated United Kingdom delivery time

Estimated delivery is generally 2–10 business days in total, depending on the product and shipping option displayed at checkout.

If checkout displays a more specific delivery estimate, the estimate displayed at checkout applies.

4. Order processing

Orders are processed Monday through Friday, excluding public holidays.

Processing begins after payment has been confirmed and any necessary order or address verification has been completed.

Orders containing multiple products may be shipped in separate packages. Separate tracking information may be provided for each shipment.

5. Order cut-off time

Our order cut-off time is 2:00 PM Hong Kong Time (GMT+8) on business days.

Orders placed after the cut-off time, on weekends, or on public holidays begin processing on the next business day.

The cut-off time does not guarantee same-day dispatch.

6. Delivery estimates

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

Delivery may be delayed by circumstances including:

Severe weather
Carrier disruptions
Public holidays
Remote delivery addresses
Customs processing
Incorrect or incomplete addresses
Unusually high order volumes
Events outside our reasonable control

If we become aware that an order cannot be shipped within the stated or agreed timeframe, we will contact the customer and provide available options. These may include accepting a revised delivery date or cancelling the affected order for a refund, as required by applicable law.

7. Shipping confirmation and tracking

When your order ships, we will send a shipping confirmation email containing available tracking information, including:

The tracking number
The shipping carrier
A tracking link

Tracking information may take up to 72 hours after dispatch to become active.

Customers are responsible for monitoring tracking updates and responding to carrier requests concerning delivery.

8. Taxes, duties, and customs charges

Shipping charges and taxes collected by FoldScoot will be displayed at checkout before payment.

For international orders, including orders shipped to the United Kingdom, import duties, VAT, customs charges, or carrier handling fees that are not collected at checkout may be charged by the carrier or local authority.

Where applicable, charges not collected by FoldScoot at checkout are the customer’s responsibility.

Customers are responsible for ensuring that the ordered product can be legally imported and delivered to the destination address.

9. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, telephone number, and contact email when placing an order.

Please contact support@foldscoot.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after processing has begun or after the order has shipped.

Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

We are not responsible for a delivery failure caused by incorrect information supplied by the customer, but we will make reasonable efforts to assist with the carrier.

10. Order changes and cancellations

Contact support@foldscoot.com as soon as possible to request an order change or cancellation.

Submitting a cancellation request does not guarantee that the order can be stopped before shipment.

United States orders

A United States order cancelled before shipment may be subject to a 10% processing fee if order processing has already begun.

Once an order has shipped, it cannot be cancelled and must be handled under our Returns & Exchanges Policy.

United Kingdom orders

No fixed cancellation fee will be charged where a United Kingdom customer validly exercises a statutory cancellation right.

Once an order has shipped, the customer may be responsible for the direct cost of returning a non-defective product, as explained in our Returns & Exchanges Policy.

Nothing in this section limits mandatory United Kingdom consumer rights.

11. Refused deliveries

Refusing delivery because of a change of mind does not automatically qualify the order for a full refund.

United States

For a non-defective shipment refused by a United States customer, the following may be deducted from the refund:

Actual outbound shipping costs
Return shipping costs
A 20% restocking fee calculated from the product price

United Kingdom

United Kingdom customers may be responsible for the direct cost of returning a non-defective shipment.

Any deduction for reduced product value will be based on the condition of the returned product and made only to the extent permitted by applicable law.

12. Undeliverable shipments

A shipment may be returned to us because of:

An incorrect or incomplete address
Repeated missed delivery attempts
Failure to respond to the carrier
Refusal to pay applicable import charges
Refusal of delivery

Where permitted by law, actual outbound shipping, return shipping, customs charges, storage charges, or other carrier fees may be deducted from the refund.

If the customer requests reshipment, any additional shipping charge must be paid before the order is sent again.

13. Damaged, incorrect, or incomplete shipments

Please inspect your shipment promptly after delivery.

If the package or product arrives damaged, contains the wrong product, or is missing an item, contact support@foldscoot.com as soon as possible.

Reports made within 3 calendar days after delivery help us submit carrier claims and investigate the issue efficiently. This reporting request does not remove statutory rights that cannot legally be excluded.

Please provide:

Your order number
Photographs of the outer packaging
Photographs of the shipping label
Photographs or video showing the damage or problem
A description of any missing item

After reviewing the information, we may provide replacement parts, resend missing items, arrange a repair or exchange, provide a prepaid return label, or issue an appropriate refund.

Customers will not be charged a restocking fee for a confirmed damaged, defective, incorrect, or incomplete product caused by FoldScoot or the shipping carrier.

14. Lost or delayed shipments

If tracking information shows no movement for an extended period or indicates that a shipment may be lost, contact support@foldscoot.com.

We will work with the carrier to investigate the shipment. Carrier investigations may require additional processing time.

If a shipment is confirmed lost before delivery, FoldScoot will provide an appropriate replacement or refund.

FoldScoot is not responsible for delays caused by circumstances outside our reasonable control, but we will make reasonable efforts to assist customers and comply with applicable delivery and refund requirements.

15. Products shipped separately

Products, accessories, gifts, or replacement parts in the same order may be shipped separately.

Receiving only part of an order does not necessarily mean that another item is missing. Please review all tracking numbers included in your shipping confirmation.

16. Return shipping

Shipping a product back to FoldScoot is governed by our Returns & Exchanges Policy:

https://foldscoot.com/pages/returns-exchanges

For non-defective or change-of-mind returns:

United States customers are responsible for return shipping and the applicable 20% restocking fee.
United Kingdom customers are responsible for the direct return shipping cost, subject to applicable consumer law.

For confirmed defective, damaged, incorrect, or incomplete products, FoldScoot will provide or reimburse reasonable return shipping where applicable.

Do not return a mobility scooter or battery without authorization and shipping instructions.

17. Contact information

For questions about shipping, tracking, delivery, damage, or an order cancellation, contact:

Hong Kong Shunhai Trading Co., Limited
Trading as: FoldScoot
Email: support@foldscoot.com
Telephone: +1 702 289 2096
Business address: Room P11, Flat 2C, 2/F, Hung To Centre, 94–96 How Ming Street, Kwun Tong, Kowloon, Hong Kong
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

We normally respond within one business day.

Please do not return products to the business address above unless our customer service team confirms it as the authorized return location.